Delivery & Returns

We aim to dispatch orders within 2 working days (Mon-Fri).

You will receive an email confirmation, including a tracking number, once your order has shipped.

UK orders

Workbooks are shipped Royal Mail Tracked 24. Royal Mail aim to deliver 1-2 days after dispatch.

Custom calligraphy commissions are sent Royal Mail Special Delivery and the price is confirmed depending on your commission. Delivery is usually next day but can take up to 2 working days.

Europe

Unfortunately due to current EU regulations we cannot ship to Europe.

US & Canada

Printed workbooks are shipped with all customs duties and taxes covered. This means that there are no extra fees upon delivery.

Delivery takes 10-14 business days.

Rest of the world

Some international deliveries can take up to 28 days to arrive due to custom and duty procedures in the relevant country which is out of our control.

Upon arrival in your country, you may be asked to pay tax, customs duties and/or an admin or clearance fee. The specific rates will be set by your country and vary subject to location. These additional costs are the responsibility of the customer and will not be covered by Scribblers Calligraphy.

What to do if your order hasn’t arrived

If you’ve not received your order within the estimated delivery times, please do get in touch with us within 30 days for all UK orders or 45 days for all international orders at ellie@ellieshopovasmith.co.uk. We’ll be happy to help you with your query.

Unfortunately we’re unable to look into delayed parcels once these time periods have passed.

Returns & Refunds

Custom or personalised items – we are unable to offer refunds on custom commissions and personalised items, unless they are faulty or damaged.

Our digital products – such as our PDF workbooks and online workshops – are non-refundable due to the digital nature of the products.

Printed workbooks - if you would like a refund on a printed workbook, you would need to return it to us within 15 days of delivery (for UK orders) in the same condition as you received it.

For international orders - we can only refund physical products if they are faulty or damaged.

In the unlikely event that you receive an incorrect or damaged order, please get in touch with us within 15 days of delivery. Simply quote your order number and we will be happy to assist. You can reach us at ellie@ellieshopovasmith.co.uk